Big Planet Adventures Pty Ltd Privacy Statement

This Privacy Statement explains in general terms how Big Planet Adventures Pty Ltd protects the privacy of your personal information under the relevant privacy and personal information and protection laws. It will apply to any personal information you provide to us when making a booking with us via our online websites and under any other agreement or arrangement.

This Privacy Statement will also apply to any information about you that is provided to us by someone else such as a travel agent.

What personally identifiable information is collected by Big Planet Adventures Pty Ltd?

When you request us to make your travel arrangements, we may collect details such as your name, address, flight and other travel details, credit card number and expiry date, billing address, telephone numbers, dietary requirements (if any) and medical conditions relevant to your travel arrangements. As we are required by law to obtain your consent to the collection of "sensitive information" we will assume that you have consented to the collection of all information that is provided to us for use in accordance with this Statement, unless you tell us otherwise. There may be occasions when we collect information about you from a third party, for example from people booking travel on your behalf.

How is your Personal Information used?

When you supply information about yourself for a specific purpose, we use the information for only that purpose (i.e. to provide the service or information you have requested). If making a booking with us, additional information will be required for operational reasons.

We are anti-spam, and do not share, sell or rent information to any third parties. If you receive information from Big Planet Adventures Pty Ltd, it is because you have asked to hear from us, agreed to join our mail list, or a friend / colleague has requested it on your behalf and you have confirmed this to us or we have contacted you through publicly accessible directories or databases.


Personally identifiable information is stored on servers that are not publicly accessible. Further, personally identifiable information is only accessed by Big Planet Adventures Pty Ltd employees on a "need to know" basis. Credit Card details are NOT stored on our database when you book, or buy products on our site.

Disclosure of Personal Information to Third Parties

We may disclose your personal information to third parties (for example, to our contractors to whom we contract out certain services), for the purpose for which the information was collected or for related purposes, for example to provide you with a service that you requested. In these situations, we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Transfer of Information Overseas

We may transfer to people in foreign countries any of your personal information to fulfill the purposes set out in this Privacy Statement, for example: Airlines, hotels and other travel and freight service providers.

In most cases the transfer will be necessary for the performance of our contract with you or for the implementation of pre-contractual measures taken in response to a request by you or for the performance of a contract with a third party which is concluded in your interests. Please let us know if you have any objections to such transfers.

Choice to Opt-out

If you have registered to receive communications from us and later change your mind, you may write to us via our online contact us form to delete you from our mailing list.

Access & Correction of Information About You

If you would like to verify the data we have received from you or to make corrections to it, you may contact us directly by e-mailing via our online contact us form.

Anonymous information collected

In order to ensure that our websites are relevant and appropriate to the majority of users, anonymous clickstream information is collected from every visitor to this site. This includes pages viewed, date and time, and browser type. IP numbers are used to determine domain type and in some cases, geographic region. We do not make any association between this information and a visitor's identity.

How does this site use cookies?

Big Planet Adventures Pty Ltd uses cookies as you visit pages on the website, to facilitate some functions. A cookie’s main objective is to identify users and personalise their visit by customising web pages for them. They are used to recognise your computer, so that you do not have to re enter the same information each time you access our sites. A web server gives a message to a web browser. The message is then stored by the browser in a text file.


This site may contain links to other Web sites. Please note that when you click on one of these links, you are entering another site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Ownership, Copyrights and Trademarks

This website consists of images, texts, formats and styles of presentation, software (including HTML code) and material analogous to it ("Material"). All copyright and other moral, ownership and intellectual property rights capable of subsisting in the Material or derivatives of it from time to time is either owned exclusively by or is licensed to Big Planet Adventures Pty Ltd.

You acknowledge our rights to the Material. Save as provided elsewhere in these Terms you must not copy, modify, manipulate, transmit, perform, publish, display license or create derivative works from Material accessed through this website. Where copying or transmission is expressly permitted, you must not display any author attribution or copyright notice.

This website also contains certain Big Planet Adventures Pty Ltd trademarks (whether granted or applied for), graphics, logos and service names ("Devices"). The Devices are owned exclusively by Big Planet Adventures Pty Ltd and may not be copied or reproduced in any format (save as provided elsewhere in the Terms), or used in connection with any product or service without Big Planet Adventures Pty Ltd consent or in any manner that is likely to cause confusion among customers, disparages or discredits Big Planet Adventures Pty Ltd. All other trademarks not owned by Big Planet Adventures Pty Ltd that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Big Planet Adventures Pty Ltd.

Changes to these Terms and Conditions

We may at any time change or modify all or any part of these Terms and Conditions ("Terms"). By browsing this website you are accepting that you are bound by the Terms and disclaimer current at that time, so you should check these each time you visit the site.

Please note that these Terms are distinct and separate from the Booking Terms and Conditions (or other specific conditions) that must be accepted by you before we agree to offer any tour or related products or services to you through this website. If you have any questions, please feel free to contact us.

Customer's Responsibility

You represent that you are of sufficient legal age to use this site, and to create binding legal obligations for any liability you may incur as a result of the use of this site. You understand that you are financially responsible for all uses of this website by yourself, and those using your login information.

Liability Disclaimer

We have taken reasonable steps to ensure the information provided by us on this website is accurate at the time you view it. However, we cannot and have not checked the accuracy of all information provided by outside sources e.g. travel agents, or by the providers of other information e.g. currency conversion rates, or of other parties linked to or from the website.

All such information is provided in good faith and Big Planet Adventures Pty Ltd excludes liability for any errors, omissions or misleading information (unless made recklessly or fraudulently) to the maximum extent permitted by law, together with all implied warranties in connection with such information.

This website contains hyperlinks to other websites i.e. sites published by parties other than Big Planet Adventures Pty Ltd. Such hyperlinks are provided for your reference only. Big Planet Adventures Pty Ltd does not operate such sites and is therefore not responsible for their content. Furthermore, our inclusion of the hyperlinks does not imply any endorsement of material on such websites or any association with their operators.

We make no warranty or representation relating to the availability of this website and have no liability to you should this website become unavailable to you for any reason.

In no circumstances shall Big Planet Adventures Pty Ltd be liable for any injury, loss, claim, damage or any incidental or consequential damages, including but not limited to loss of profits or savings, arising out of, or in any way connected with, the use of any data or information services displayed on this site. This shall not apply to direct personal injury or death.

Notwithstanding the foregoing, in the event that any court of law or other competent authority does make any judgement or decree in your favour imposing on Big Planet Adventures Pty Ltd liability for Material on this website, Big Planet Adventures Pty Ltd hereby limits it's liability to you, (a) if the breach relates to goods, (i) the replacement of the goods or supply of equivalent goods, (ii) the repair of such goods, (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods or (iv) the payment of the cost of having the goods repaired; and (b) if the breach relates to services, (i) the supplying of the services again, or (ii) the payment of the cost of having the services supplied again.

Customers are advised and are responsible for reading the "more information" sections.

The use of this website and these Terms shall be subject to the laws of NSW, Australia and the jurisdiction of the NSW courts.

Big Planet Adventures Pty Ltd is a registered company in Australia with ABN (Australian Business Number) 15154669360.

Data Security and Encryption

The security of your personal information is our highest online priority at Big Planet Adventures Pty Ltd.

Big Planet Adventures Pty Ltd automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

Havana Adventures Accessibility Statement

Through its Web Accessibility Initiative (WAI), the World Wide Web Consortium is promoting a greater degree of Web access for people with disabilities. To help support this effort, the Football Adventures Web Portal was constructed to comply with the accessibility guidelines developed through the WAI.

Our pages are validated to the current HTML standards and conform to either Level A or Level Double-A of the W3C accessibility guidelines (each page is marked with the appropriate logo at the bottom). We also satisfy many of the Triple-A guidelines, but achieving full compliance is almost impossible until browsers support all the listed measures.

Along with Priority 1 compliance, efforts have been made to ensure compatibility with common technologies utilized by the adaptive community. This site has been tested for compliance with ZoomText for image magnification, Jaws for Windows screen reader for speech synthesis and Lynx for web browsing.

Big Planet Adventures Pty Ltd will continue to test and enhance this site and remains committed to maintaining its compliance and serving the widest possible audience.

If you are having difficulty browsing this site please submit your comments on our contact us page and we will endevour to correct any issues you may be experiencing.